General Questions

What are LED neon signs?

LED neon signs are a modern and energy-efficient alternative to traditional glass neon signs, made with flexible LED tubing that can be shaped into different designs and colors. They are perfect for businesses, homes, events, and other creative applications.

At The Neon Haus, we offer a wide range of options to make your sign unique, including different fonts, colors, shapes, and sizes. To get started, you can contact us directly through our website, email, or phone to discuss your design ideas and receive a quote.

Our team of designers will work with you to create the perfect sign for your needs, whether it's a company logo, a catchy phrase, a decorative accent, or anything else you can imagine.

What materials are used to create LED neon signs?

Our LED neon signs are made from flexible LED tubing that is encased in a protective silicone jacket. This makes them lightweight and durable. All of our materials are of high quality and sourced from trusted suppliers.

What is the lifespan of an LED neon sign?

Our LED neon signs are designed to be long-lasting, with an average lifespan of 50,000 hours. This means that if the sign is illuminated for 8 hours a day, it can last for up to 17 years. LED technology is known for its energy efficiency and durability, making it a great choice for a long-lasting and eco-friendly lighting solution.

What is the difference between traditional neon and LED neon signs?

Traditional neon signs use glass tubes filled with neon gas, which are then electrified to produce a bright, colorful light. LED neon signs, on the other hand, use flexible LED tubing that is encased in a protective silicone jacket. LED neon signs are more energy-efficient, lightweight, and durable than traditional neon signs.

Are LED neon signs as bright as traditional neon signs?

Yes, LED neon signs are just as bright as traditional neon signs. In fact, they can be even brighter than traditional neon signs, as the LED lights can be adjusted to produce a brighter, more intense glow. LED neon signs can also be customized to produce a wide range of colors and effects.

Which type of sign is more energy-efficient?

LED neon signs are more energy-efficient than traditional neon signs. LED technology uses less energy to produce the same amount of light as traditional neon signs, which can help to reduce energy costs and environmental impact. LED neon signs also have a longer lifespan than traditional neon signs, which means they need to be replaced less often.

Which type of sign is more durable?

LED neon signs are generally more durable than traditional neon signs. Traditional neon signs use fragile glass tubes that can be easily broken or damaged, which can be costly to repair. LED neon signs, on the other hand, use flexible tubing that is encased in a protective silicone jacket, making them more resistant to damage from impacts, vibrations, or extreme temperatures.

Are your signs really handmade?

Yes, all of our signs are handmade by our skilled artisans. Each sign is carefully crafted and quality-checked to ensure that it meets our high standards for quality and design.

Designing Your Custom Neon

How do I get a quote for a custom neon sign?

You have two options to choose from:

The first option is to submit a quote via our get a quote form here. Clicking on this link will take you to a form where you can provide information about your neon sign. Be sure to include as much detail as possible, such as the approximate size of the sign, the colors you would like to use, and any supporting imagery such as logos or references. Once you've completed the form, submit it and we'll be in touch within 24 - 48 hours with your LED neon ready design & quote.

The second option is to use our instant quote tool. This tool allows you to design your sign in real time, choosing fonts, colors, backing options, and other features. As you make your choices, the tool will display a price for your sign. Once you're happy with your design and price, you can check out and pay for your sign directly from the tool.

Both options are designed to make it easy for you to get a quote for your project from The Neon Haus. Choose the one that best suits your needs and preferences, and don't hesitate to reach out to us if you have any questions or concerns along the way.

What if I want a sign that's not available in your custom tool?

Our custom sign maker is great for creating neon word signs, personalised name signs, and neon light quotes.
However, we understand that you may have a unique vision for your sign that can't be created using our online tool. If that's the case, we would love to work with you to bring your vision to life.

Our team of designers can create almost any font, shape, style, and design, including business logo signs, customised open signs, and unique neon artwork. We are passionate about turning your vision into an illuminated masterpiece.

Simply contact us with your ideas, and we'll work with you to create a custom design that meets your specific needs.

What colours can I choose from?

You can view our neon color chart by clicking here. We offer a total of 20 colors to choose from, which include warm white, cool white, various shades of pink and blue, purple, red, yellow, orange, and green. Each of these colors can add a unique look and feel to your sign, and can help it stand out in any space.

In addition to these standard color options, we also offer an RGB option for an additional cost. This means that your sign can change color via a remote control, giving you the ability to change the look of your sign depending on your mood, the occasion, or even the time of day. This can be a great way to keep your sign fresh and engaging, and to make sure that it always looks its best.

No matter what color you choose, we use only high-quality materials and LED lights to ensure that your sign is bright, vibrant, and long-lasting. So whether you want a classic warm white or a bold shade of blue, we can help you create the perfect custom LED neon sign for your home or business.

Do you offer UV printing?

Yes, we do offer UV printing with our LED neon signs. If you have a design that you'd like to incorporate into your sign, simply send it to us in ESP format and we'll be happy to provide you with a mockup alongside your LED neon design.

UV printing is a high-quality printing method that allows us to print your design directly onto the sign's backing material. This creates a durable, long-lasting image that won't fade or peel over time. It's a great way to add your branding or other custom graphics to your LED neon sign, and can help you create a truly unique and eye-catching display.

UV printing can also be a great way to incorporate small details or text that may be too difficult to produce using LED neon rope alone.

Do you offer multiple backing options?

Yes, we do offer multiple backing options for our LED neon signs. Our customers can choose from cut-to-shape, cut-to-letter, and rectangle cut backing shapes, depending on their needs and preferences.

In addition to offering multiple backing shapes, we also provide several different acrylic color options for our signs. Our signs come standard with clear acrylic, but we also offer white and black acrylic as additional color options.

How small can my sign be?

The minimum size of your LED neon sign will depend on the complexity of your design. We need to ensure that we're able to bend the neon rope enough to match your design, and some designs may have a minimum size of 20cm, while others may have a minimum size of 150cm.

Because LED neon rope is flexible and can be shaped into a wide range of designs and shapes, we're able to create signs that are both large and small. However, in some cases, the details of your design may require a larger sign size to ensure that the neon rope can be bent and shaped properly.

To determine the minimum size of your LED neon sign, we recommend submitting your design to us for review. Our team of neon gurus will evaluate the complexity of your design and recommend a minimum size that will ensure the best possible results.

Do you offer outdoor signs?

If you're looking to use your new custom LED neon sign outdoors or in any location where it may be exposed to water, you will need to upgrade to a waterproofed sign for an additional $100. Our outdoor signage range is certified with an IP67 waterproof rating, meaning that it meets a certain standard of water and dustproofing/resistance.

Please note that while they are highly water-resistant, they are not designed for underwater use.

For indoor use, we offer standard LED neon signs that can also be used at outdoor events, parties, and other short-term applications in fair weather. However, it's important to note that our standard signs are not watertight and should not be exposed to wet weather, extreme temperatures, or locations where they may get wet.

Will I get a design proof?

If you purchased your sign through our instant quote tool, we will proceed straight to production without providing a design proof, unless you specifically request one.

However, if you are getting a custom quote for your LED neon sign, we will provide you with a mockup of your design before we start production. This mockup will be included with your quote, so you can see exactly what your sign will look like once it's completed.

We understand that it's important for you to see what your sign will look like before it's made, so we work to ensure that our mockups accurately represent the final product. Our team is dedicated to delivering high-quality, custom LED neon signs that perfectly match your vision.

Do you offer other types of signage besides LED neon signs?

Yes, we do! While we specialise in custom LED neon signs, we also offer a range of other illuminated signs to suit your needs. This includes halo lit signs, back lit signs, and other types of illuminated signage.

If you're looking for a particular type of illuminated sign that's not LED neon, please reach out to us and let us know what you need. Our team will work with you to create a design that fits your brand and your specific requirements.

However, please note that unlike our LED neon signs that are easy to set up and use, other types of illuminated signs may require professional installation. We do not offer installation services, so you will need to hire an electrician to wire your sign for you.

Shipping & Returns

How long will it take to receive my sign?

Your favorite person (the delivery driver!) will be ringing the bell in no time. Expect to receive your sign within 1-2 weeks following full payment.

What is your returns policy?

We do not accept returns on custom orders unless the sign is faulty or damaged in transit. If your sign arrives damaged, please contact us within 48 hours of receiving it to arrange for a replacement or refund.

What is your warranty policy?

We offer a 3 year warranty on all of our signs. If your sign becomes faulty within this period, please contact us and we will arrange for a repair or replacement.

What does the warranty cover?

Our warranty covers any defects in materials or workmanship that occur during normal use of the sign. This includes any issues with the LED lights or power supply. Please note that the warranty does not cover any damage caused by misuse, neglect, or accidents.

How do I make a warranty claim?

If you need to make a warranty claim, please contact us and provide details of the issue you're experiencing. We may ask for photos or videos to help us diagnose the problem. If we determine that the sign is faulty and the issue is covered by the warranty, we will arrange for a repair or replacement.

How long does it take to process a warranty claim?

We aim to process all warranty claims as quickly as possible, typically within 5-10 business days. However, please keep in mind that in some cases, repairs or replacements may take longer depending on the issue and the availability of replacement parts. We will keep you informed throughout the process.